FAQ

0.Why so cheap?

We worked with Woolrich factory since 1992,our advantage is we can get the brand new jackets at factory direct price.and we sell them online store to cut the retail cost. that is why we can offer our customer the high quality Woolrich at such low price.

1. How to find correct size for the items on our website?

When you choose size, you will see the size detail, e.g "Womens L(175-178CM in Height)" It means size L is for the Height of 175cm to 178cm womens.

2. What's the delivery and shipping cost?

Once you order on our website, we will generally arrange delivery in 3 days (if they are in stock), and The ETA (estimated time of arrival) is normally 5-12 days after the date of shipment. And most time we do FREE SHIPPING wordwide.

3. How to track you order?

In general, most orders can be tracked by going to DHL.com, and you will get an email from us noticing Order confirmation with tracking no. together. Or another way, you could contact us via email if you want to get further tracking assistance.

4. Are the items brand new?

All the items are guaranteed new, we show the newest product for you reference.

5. Do you shop to my country?

We ship to more than 200 countries and territories. However, if you still not sure if you ship to your country please contact us

6. What is your return policy?

Considering we only deal with the high quality items, thus you can be sure that there will be no return at all. Should return be required for some reason, due to defects, just inform us. We only accept return or exchange for quality problem.

7. Does it security if i pay online by my credit card on your site?

Shopping on Our Online Store is safe. Every credit card purchase is covered by our Safe Shopping Guarantee. you will protected by Macfee,Verisign Secured.We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) technology that encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

8.How to track you order?

Once we send out the package,we will update the tracking number in your account,you can login your account to see the tracking number. Sometimes you may can not track the delivery situation due to some reasons, welcome to contact us , we will reply you within 48hours.

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